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Results of Surveys 2008/2009
Thank you all for filling out the survey about the registration at the international office. The average score for the general performance was 6.6, varying between 3 and 9, which in our opinion is not all too bad, but requires improvement. We are happy to see that some of you are very satisfied with the IO and were able to settle down rather easily. However, others were very disappointed and had to face difficulties when it came to admission, help in finding housing, receiving correct information, town hall registration, etc.
What will ISN-R do about this?
We have met with the head of the admission office, Ms.Zeeman, to present the results of this survey and see how the situation can be improved;
• As there was some confusion about the registration at the town hall, we were promised that the IO will review the deal with the town hall and make sure that international students are aloud to make an appointment with the town hall on their own if they see fit.
• Special attention will be paid to students who do not arrive in the regular arrival period (August/September and January/February), so they can get equal guidance. They will be appointed a guide who will help them through the whole procedure of registration.
• The requirements for finalizing all legal aspects for settling down in Leiden differ depending on your nationality, duration of stay and level of study. ISN-R will make an overview of all the requirements of the different groups of students and provide the future students with this information, through our website.
• Unfortunately, the housing issue is a very big and complicated one, which obviously need more attention. Therefore, we would like to ask you all to fill out our housing Survey. Together with BRES, the organization that represent the students living in SLS houses, we will address all housing issues to the University as well as the housing agencies and compile a list of suggestions to improve the situation. Meanwhile we offer you the opportunity to exchange rooms by posting advertisements in the Common Room, on our website and/or our facebook group: ISN-Representation Leiden
Here is the summary of the results: The overall evaluation about distribution and accessibility of information in Leiden University is satisfactory, graded 7 out of 10. Bachelor students have the lowest satisfaction, while Master students have the highest. There is definitely room for improvement, especially in the following fields:
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